Tuesday, January 18, 2011

Quote of the [specify period]

This [period]'s quote is from Nicola Morrison, ScottishPower online manager quoted on computerweekly.com, here, in a piece which quite frankly looks like marketing blurb placed by a PR agent on a day when the editor was hungover.

Anyway, Nicola have an award for improving customer service not by answering customers questions but by analysing them!

Working with [tech co][1] has ... given us an unparalleled insight into our customers' requirements through the ability to analyse the questions they are asking.

[1] I'm not going to repeat the name of the company involved, I don't want to draw attention to them!


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I know nothing, I'm not a fortune teller, and you'd be insane to think that I am. This disclaimer was cribbed from an email footer I once received. It is so ridiculous I had to have it for myself.

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