Tuesday, January 18, 2011

Quote of the [specify period]

This [period]'s quote is from Nicola Morrison, ScottishPower online manager quoted on computerweekly.com, here, in a piece which quite frankly looks like marketing blurb placed by a PR agent on a day when the editor was hungover.

Anyway, Nicola have an award for improving customer service not by answering customers questions but by analysing them!

Working with [tech co][1] has ... given us an unparalleled insight into our customers' requirements through the ability to analyse the questions they are asking.

[1] I'm not going to repeat the name of the company involved, I don't want to draw attention to them!



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I know nothing, I'm not a fortune teller, and you'd be insane to think that I am. This disclaimer was cribbed from an email footer I once received. It is so ridiculous I had to have it for myself.

Statements in this blog that are not purely historical are forward-looking statements including, without limitation, statements regarding my expectations, objectives, anticipations, plans, hopes, beliefs, intentions or strategies regarding the future. Factors that could cause actual results to differ materially from the forward looking statements include risks and uncertainties such as any unforeseen event or any unforeseen system failures, and other risks. It is important to note that actual outcomes could differ materially from those in such forward-looking statements.

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